Communication Breakdown - Always the Same
Complexity and Plan Changes Were Top Concerns of Employees
Communication challenges topped the list of employer concerns during the most recent annual benefit enrollment process, according to a recent poll by Watson Wyatt Worldwide, an HR consulting firm. This came as employers used the enrollment process to more fully engage employees in their health care buying decisions.
In a press release, Watson Wyatt said that while employers were highly satisfied with the more transactional aspects of enrollment, they felt that improvements could be made in the areas of employee communication, health information and decision support. As for employees, they were most concerned with the growing complexity of the enrollment process and the level of plan changes, according to the companies surveyed.
For more on the survey results:
Tags: Healthcare+Benefits, Healthcare+PR, Medical+PR, Online+PR
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Posted by Shawn Whalen on January 30, 2007 at 6:03 PM
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